Privacy Policy

MontaaPay Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect personal information when you use our website at www.montaapay.com or engage with our services.

MontaaPay Ltd is registered in England and Wales (Company No. 16268984). Our registered address is 37th Floor, 1 Canada Square, Canary Wharf, London E14 5AA.

1. Information We Collect

We may collect and process the following personal information about you:

• Your name, email address, phone number, and business details when you contact us or complete our enquiry form
• Information you provide when requesting a consultation or onboarding with our services
• Details of your international payment activity and financial requirements, where relevant to the services we provide
• Technical information including your IP address, browser type, and how you use our website, collected via cookies and analytics tools

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide the services you have requested
• To carry out identity verification and compliance checks as required by regulation
• To manage your account and provide ongoing consultancy and support
• To send you relevant updates, market commentary, or service information where you have consented to receive these
• To improve our website and understand how visitors use it
• To comply with legal and regulatory obligations

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Performance of a contract — where processing is necessary to provide the services you have requested
• Legitimate interests — where we have a genuine business reason to process your data and this does not override your rights
• Legal obligation — where we are required to process data to comply with applicable law or regulation
• Consent — where you have given us clear consent to process your data for a specific purpose

4. Sharing Your Information

We do not sell your personal data to third parties. We may share your information with:

• Our regulated platform partners (including Sciopay Ltd, FRN: 927951) where necessary to provide payment and FX services
• Compliance and identity verification service providers
• Professional advisors including lawyers and accountants where necessary
• Regulatory authorities including the FCA, HMRC, or law enforcement where we are legally required to do so

All third parties we work with are required to handle your data securely and in accordance with applicable data protection law.

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In most cases this means we retain client data for a minimum of five years following the end of our relationship, in line with financial services regulatory requirements.

6. Your Rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data in certain circumstances
• Object to or restrict our processing of your data
• Request a copy of your data in a portable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at support@montaapay.com.

7. Cookies

Our website uses cookies to improve your experience and help us understand how visitors use the site. You can control cookies through your browser settings. By continuing to use our website you consent to our use of cookies in accordance with this policy.

8. Security

We take the security of your personal data seriously and have appropriate technical and organisational measures in place to protect it against unauthorised access, loss, or disclosure. However, no transmission of data over the internet is completely secure and we cannot guarantee the security of information transmitted to our website.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us at:

MontaaPay Ltd
37th Floor, 1 Canada Square, Canary Wharf, London E14 5AA
Email: support@montaapay.com
Tel: +44 (0) 208 264 8889

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

MontaaPay Ltd is registered in England and Wales (No. 16268984). FX and payment services are provided by Sciopay Ltd, authorised by the FCA as an Authorised Payment Institution (FRN: 927951).